Help and Contact


Frequently asked questions

Payment & Dispatch Information

Auswirkungen auf Lieferzeiten durch Covid-19

Sehr geehrte Damen und Herren,

die aktuelle Situation um Corona stellt unser Unternehmen, unsere Mitarbeiter, unsere Lieferanten und alle Paketdienstleister vor große logistische und operative Herausforderungen. Wir nehmen die Lage sehr ernst und versuchen unserseits, durch diverse Maßnahmen, die Verbreitung des Covid-19 zu verlangsamen, welche jedoch auch die Abwicklung in diversen Bereichen erschwert. Trotz aller Umstände steht unser Onlineshop weiterhin zur Verfügung und wir können Ihnen versichern, dass jeder Mitarbeiter sein absolut Bestes gibt und Mehrarbeit und Extraschichten einlegt, damit Sie Ihre Bestellung schnellstmöglich erhalten.

Wir bitten daher um Verständnis, wenn Ihre Bestellung ggf. nicht pünktlich ankommt, denn vom Wareneingang, über den Bestellablauf bis hin zur Zustellung durch die Paketdienstleister und Speditionen kann es leider zu Verzögerungen und täglich neuen Problematiken kommen, auf welche wir, trotz allen Einsatzes, keinen Einfluss haben.

Von daher stellen die aktuell dargestellten Lieferzeiten und Verfügbarkeiten, aufgrund der außergewöhnlichen Situation, lediglich Richtwerte dar, welche wir ebenfalls tagtäglich bei Hunderten Artikeln anpassen.

Bitte beachten Sie dementsprechend auch, dass wir die Lieferungen im Einzelfall leider nicht beschleunigen können, sondern die Kapazitäten es lediglich zulassen, dass jede Bestellung lediglich nacheinander abgewickelt werden kann. Bei gröberen Lieferverzögerungen oder Lieferengpässen erhalten Sie natürlich automatisch eine Mitteilung durch unseren Kundendienst.

Denn aktuellen Bearbeitungsstatus Ihrer Bestellung können Sie ansonsten jederzeit über Ihr Kundenkonto oder über den Statuslink aus der Eingangsbestätigungsemail automatisch einsehen.

Unser Kundendienst ist aktuell in der Zeit von 10 - 17 Uhr (Mo - Fr) und 10 - 13 Uhr (Sa) erreichbar. Bitte beachten Sie diesbezüglich, dass es speziell aufgrund des ungewöhnlich hohen Telefonaufkommens zu einer erschwerten telefonischen Erreichbarkeit kommen kann. Wir empfehlen Ihnen dementsprechend den Kontakt per E-Mail.

Wir danken, während dieser schwierigen und besonderen Zeit, für Ihr Verständnis und wünschen Ihnen, Ihrer Familie und Liebsten viel Kraft, Gesundheit und alles Gute.

Mit freundlichen Grüßen,

Ihr Team von billigluxus.de

International Dispatch conditions

Notes for international buyers (outside the EU)

- Import duties, taxes and charges are not included in the term price or shipping charges. These charges are buyer’s responsibility. Please check with your countries custom office to determine what these additional costs will be prior to buying.

- These mentioned charges are normally collected by the delivering freight (shipping) company or when you pick them up – do no confuse them for additional shipping charges.

- We generally do not mark merchandise values below value or mark items as “gifts” – Governmental regulations prohibit such behavior.
- For shipments in island regions we charge a island surcharge of 15.95 €.

Shipping time

  • Please note that the processing time can take 1-4 working days before shipment.
  • Unless the item description specified any other period, the mentioned shipping time for the stated country takes place.
  • The mentioned shipping periods apply in each case after order confirmation (at an agreed advanced payment, after payment receipt).
  • Please consider, that on sundays and public holidays no notification is made.

Delivery Address

If you do not specify a separate delivery address your order will always be sent to the billing address.

Dispatch cost (inclusive of legally applicable VAT)

Shipping costs within the BeNeLux-States

BeNeLux First item Each addit. item Shipping time
Belgium 9,95 € 0,00 € 1 - 3 working days
Luxembourg 9,95 € 0,00 € 1 - 3 working days
Netherlands 9,95 € 0,00 € 1 - 3 working days

Shipping costs within the European Union:

European Union First item Each addit. item Shipping time
Bulgaria 19,95 € 0,00 € 6 - 7 working days
Denmark 9,95 € 0,00 € 3 - 5 working days
Estonia 15,95 € 0,00 € 4 - 7 working days
Finland 14,95 € 0,00 € 4 - 7 working days
France (mainland) 9,95 € 0,00 € 3 - 5 working days
Greece 19,95 € 0,00 € 4 - 7 working days
Great Britain 9,95 € 0,00 € 3 - 5 working days
Ireland 16,95 € 0,00 € 3 - 5 working days
Italy 13,95 € 0,00 € 3 - 5 working days
Croatia 16,95 € 0,00 € 4 - 7 working days
Lithuania 16,95 € 0,00 € 4 - 7 working days
Malta 19,95 € 0,00 € 4 - 7 working days
Austria 7,95 € 0,25 € 1 - 3 working days
Poland 12,95 € 0,00 € 5 - 7 working days
Portugal 15,95 € 0,00 € 5 - 7 working days
Romania 19,95 € 0,00 € 6 - 9 working days
Sweden 14,95 € 0,00 € 3 - 5 working days
Slovakia 15,95 € 0,00 € 3 - 5 working days
Slovenia 12,95 € 0,00 € 3 - 5 working days
Spain (mainland) 15,95 € 0,00 € 5 - 7 working days
Spain (Balearen) 19,95 € 0,00 € 7 - 9 working days
Spain (Kanaren, Melilla, Ceuta) 24,95 € 0,00 € 7 - 9 working days
Czech Republic 12,95 € 0,00 € 3 - 5 working days
Hungary 14,95 € 0,00 € 5 - 7 working days
Cyprus 19,95 € 0,00 € 5 - 7 working days

Shipping cost for delivery in the remaining european countries:

Europa First item Each addit. item Shipping time
Albania 22,00 € 5,00 € 7 - 9 working days
Andorra 19,95 € 2,00 € 5 - 7 working days
Bosnia Herzegovina 22,00 € 3,00 € 6 - 9 working days
Georgia 59,00 € 6,00 € 4 - 7 working days
Iceland 22,00 € 3,00 € 5 - 7 working days
Kazakhstan 59,00 € 6,00 € 10 - 14 working days
Corsica 19,95 € 0,00 € 5 - 7 working days
Liechtenstein 22,00 € 2,50 € 3 - 5 working days
Macedonia 22,00 € 3,00 € 6 - 9 working days
Moldova 22,00 € 3,00 € 6 - 9 working days
Monaco 19,95 € 0,00 € 3 - 5 working days
Montenegro 22,00 € 3,00 € 6 - 9 working days
Norway 22,00 € 2,00 € 5 - 7 working days
Russia 29,00 € 5,00 € 7 - 18 working days
Schweiz 22,00 € 2,00 € 3 - 5 working days
Serbia 22,00 € 3,00 € 6 - 9 working days
Turkey 39,00 € 5,00 € 6 - 9 working days
Ukraine 22,00 € 3,00 € 6 - 9 working days
Belarus 22,00 € 3,00 € 6 - 9 working days

Shipping costs for delivery in third countries:

Worldwide First item Each addit. item Shipping time
Egypt 30,00 € 5,00 € 5 - 7 working days
Algeria 30,00 € 5,00 € 7 - 12 working days
Argentina 69,00 € 8,00 € 7 - 10 working days
Australia 69,00 € 8,00 € 8 - 12 working days
Bahamas 69,00 € 8,00 € 8 - 12 working days
Bahrain 49,00 € 7,00 € 8 - 12 working days
Bangladesh 49,00 € 7,00 € 8 - 12 working days
Barbados 69,00 € 8,00 € 8 - 12 working days
Belize 69,00 € 8,00 € 8 - 12 working days
Benin 69,00 € 8,00 € 8 - 12 working days
Brasilia 69,00 € 8,00 € 8 - 12 working days
Chile 69,00 € 8,00 € 9 - 12 working days
China 49,00 € 7,00 € 6 - 10 working days
Costa Rica 69,00 € 8,00 € 9 - 12 working days
Dominican Republic 69,00 € 8,00 € 9 - 12 working days
Ecuador 69,00 € 8,00 € 9 - 12 working days
Ghana 69,00 € 8,00 € 10 - 14 working days 
Guatemala 69,00 € 8,00 € 9 - 12 working days 
Haiti 69,00 € 8,00 € 9 - 12 working days 
Honduras 69,00 € 8,00 € 9 - 12 working days 
Hongkong 69,00 € 8,00 € 6 - 10 working days
India 49,00 € 7,00 € 9 - 12 working days
Indonesia 49,00 € 7,00 € 9 - 12 working days
Iraq 49,00 € 7,00 € 9 - 12 working days
Iran 49,00 € 7,00 € 10 - 14 working days
Israel 29,00 € 6,00 € 14 - 21 working days
Jamaica 69,00 € 8,00 € 9 - 12 working days
Japan 49,00 € 7,00 € 6 - 10 working days
Yemen 59,00 € 6,00 € 9 - 12 working days
Jordan 59,00 € 6,00 € 9 - 12 working days
Cambodia 59,00 € 6,00 € 9 - 12 working days
Canada  49,00 € 7,00 € 6 - 9 working days
Cape Verde 69,00 € 8,00 € 9 - 12 working days
Qatar 49,00 € 7,00 € 9 - 12 working days
Colombia 69,00 € 8,00 € 9 - 12 working days
Kosovo 22,00 € 3,00 € 9 - 12 working days
Cuba 69,00 € 8,00 € 9 - 12 working days
Kuwait 59,00 € 6,00 € 9 - 12 working days
Laos 59,00 € 6,00 € 9 - 12 working days
Libanon 29,00 € 6,00 € 9 - 12 working days
Malaysia 59,00 € 6,00 € 9 - 12 working days
Marocco 29,00 € 6,00 € 7 - 18 working days
Mauritius 69,00 € 8,00 € 9 - 12 working days
Mexico 49,00 € 7,00 € 9 - 12 working days
Myanmar 49,00 € 7,00 € 9 - 12 working days
Nepal 49,00 € 7,00 € 9 - 12 working days
New Zealand 69,00 € 8,00 € 9 - 12 working days
Nicaragua 69,00 € 8,00 € 9 - 12 working days
Oman 59,00 € 6,00 € 9 - 12 working days
Pakistan 59,00 € 6,00 € 9 - 12 working days
Panama 69,00 € 8,00 € 9 - 12 working days
Paraguay 69,00 € 8,00 € 9 - 12 working days
Philippines 59,00 € 6,00 € 9 - 12 working days
Rwanda 69,00 € 8,00 € 9 - 12 working days
Saudi Arabia 59,00 € 6,00 € 7 - 10 working days
Singapore 59,00 € 6,00 € 9 - 12 working days
Sri Lanka 59,00 € 6,00 € 9 - 12 working days
South Africa 69,00 € 8,00 € 9 - 12 working days
South Korea 59,00 € 6,00 € 9 - 12 working days
Taiwan 59,00 € 6,00 € 9 - 12 working days
Thailand 59,00 € 6,00 € 9 - 12 working days
Trinidad & Tobago 69,00 € 8,00 € 9 - 12 working days
Tunisia 29,00 € 6,00 € 9 - 12 working days
Uruguay 69,00 € 8,00 € 9 - 12 working days
USA 49,00 € 6,00 € 7 - 10 working days 
Venezuela 69,00 € 8,00 € 7 - 10 working days 
United Arab Emirates  59,00 € 7,00 €  9 - 12 working days 
Vietnam 59,00 € 7,00 € 7 - 10 working days 

Shipping costs for carpet tiles and wallpaper working tables

Country Shipping costs Shipping time
Belgium 19,90 € 1 - 3 working days
Denmark 19,50 € 3 - 5 working days
Estonia 24,95 € 3 - 5 working days
Finland 24,95 € 4 - 7 working days
France 19,50 € 3 - 5 working days
Great Britain 19,90 € 3 - 5 working days
Ireland 24,95 € 3 - 5 working days
Italy 19,50 € 3 - 5 working days
Croatia 19,50 € 4 - 7 working days
Latvia 24,95 € 4 - 7 working days
Lithuania 24,95 € 4 - 7 working days
Luxembourg 19,90 € 1 - 3 working days
Netherlands 19,90 € 1 - 3 working days
Austria 19,80 € 1 - 3 working days
Poland 24,95 € 5 - 7 working days
Portugal 24,95 € 5 - 7 working days
Sweden 24,95 € 3 - 5 working days
Slovakia 24,95 € 3 - 5 working days
Slovenia 24,95 € 3 - 5 working days
Spain 24,95 € 3 - 5 working days
Czech Republic 19,90 € 3 - 5 working days
Hungary 19,90 € 5 - 7 working days

Shipping costs for runner rugs

Country Shipping costs Shipping time
Belgium 9,95 € 1 - 3 working days
Denmark 14,95 € 3 - 5 working days
Estonia 14,95 € 1 - 3 working days
Finland 19,95 € 4 - 7 working days
France 14,95 € 3 - 5 working days
Great Britain 14,95 € 3 - 5 working days
Ireland 19,95 € 3 - 5 working days
Italy 14,95 € 3 - 5 working days
Croatia 19,95 € 4 - 7 working days
Latvia 19,95 € 4 - 7 working days
Lithuania 19,95 € 4 - 7 working days
Luxembourg 9,95 € 1 - 3 working days
Netherlands 9,95 € 1 - 3 working days
Austria 9,95 € 1 - 3 working days
Poland 19,95 € 5 - 7 working days
Portugal 19,95 € 3 - 5 working days
Sweden 19,95 € 3 - 5 working days
Slovakia 19,95 € 3 - 5 working days
Slovenia 19,95 € 3 - 5 working days
Spain 19,95 € 3 - 5 working days
Czech Republic 14,95 € 3 - 5 working days
Hungary 14,95 € 5 - 7 working days

Shipping costs for Germany (Delivery to freight stations of the german post or lockboxes are generally excluded)

* The shipping costs for the vinyl floor account for a value of goods from 800,- €. Delivery by transport company. Delivery takes place free to kerbside.

**For sisal stair tread mats we charge shipping costs of 3,95 €.

Product category Shipping costs Shipping time
Wallpaper 0,00 € 1 - 3 working days
Photo wallpaper murals 0,00 € 1 - 3 working days
Wallsticker 0,00 € 1 - 3 working days
Home textiles 0,00 € 1 - 3 working days
Stair tread mats 3,99** € 1 - 3 working days
Sisal tread mats 3,99** € 1 - 3 working days
Door mats 3,99 € 1 - 3 working days
Mats 0,00 € 1 - 3 working days
Carpets / Rugs 0,00 € 1 - 3 working days
Children's rugs 4,95 € 1 - 3 working days
Artificial Turf 4,95 € 1 - 3 working days
Accessories 3,99 € 3 - 5 working days
Murals / Pictures 4,95 € 1 - 3 working days
Paints & Lacquers 4,95 € 1 - 3 working days
Carpet tiles 4,95 € 1 - 3 working days
Runner rugs 4,95 € 3 - 5 working days
dirt-absorbing rugs 4,95 € 3 - 5 working days
Vinyl flooring 49,95* € 3 - 5 working days
  • Delivery time within Germany will be 1 - 2 working days, unless the item description specified any other period.
  • We charge no shipping fee within Germany (excluding mentioned items in the list).
  • If you order multiple items, for which are accounted different shipping cost, only the higher shipping cost amount will be charged once.
  • For shipments in island regions we charge a island surcharge of 15.95 €.

Notification

Delivery periods Unless any other period is specified in the item description, the product is delivered in Germany within 1-7 days, in case of foreign deliveries, within 2-14 days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation). Please note that deliveries are not made on Sundays and other holidays. Terms of payment In case of deliveries within Germany, you have the following payment options: - Prepayment via transfer - Payment via PayPal - Payment via PayPal Express - Payment via Skrill In case of deliveries to a foreign country, you have the following payment options: - Prepayment via transfer - Payment via PayPal - Payment via PayPal Express - Payment via Skrill In case of questions, please contact us at the contact details mentioned in the Legal Notice.

If you have further questions, you can find our contact details at legal notice or use our contact form!

Terms of Payment

Important for PayPal customers:
With PayPal payments we are obliged to deliver to the registered PayPal address. So please update your address regularly.

We offer the following payment methods

  • Payment in advance by bank transfer
  • Payment by PayPal
  • Payment by PayPal Express
  • Payment by Skrill - Credit Card (Visa, Mastercard, American Express, JCB, Diners Club)
  • Payment by Skrill - Immediate transfer
  • Payment by Skrill Digital Wallet
  • For deliveries within Germany we additionally offer Payment by Skrill - Maestro and Payment by Skrill - Debit

If you have further questions, you can find our contact details at legal notice or use our contact form!

FAQ & Help

Article related Questions

Where can I find the required paste for my wallpaper?

When you open a product page in our web shop your will find additional product suggestions under the category "Don't forget this". This category always displays the required wallpaper paste. Alternatively you can visit the category "Wallpaper Paste" Click here to get to the category Wallpaper paste

Where can I find matching combination for my article?

On each page you can find the category “Possible Combinations”. This category provides you with additional product suggestions that match you article in colour and design. Matching products can be other wallpapers as well as rugs and home textiles. Visit our showroom to get inspired by complete interior design concepts. Click here to get to our Showroom

What is the meaning of the grey and white symbols below my article?

If you move your mouse over a symbol a short explanation will appear. For more detailed information about the meaning of these symbols we advise you to have a look at our Wallpaper Guide. Click here to get to the category “Wallpaper Guide”

Do the displayed colours match the actual colours of the product?

The rendering of product colours depends on different factors, such as display model, display settings, panel type, software setting and personal preferences. Thus the displayed colours may slightly differ from their actual appearance. Nonetheless, we attatch great importance on colour adjustment and try to be as close to reality as possible.

In what status are the products we offer?

The products we offer are always new and come in their original packaging.

Are our products original?

Yes, all products available in our online shop are made by German and international brands.

Customer Support related Questions

At which times is our customer service available?

Our friendly and competent customer service can be reached by telephone at the following times (MEZ/CET):

Monday – Friday: 10:00 am to 6:00 pm (CET/CEST)
Saturday: 10:00 am to 3:00 pm (CET/CEST)

If you want to contact us outside business hours please send us an email or use our contact form

Shipping related Questions

Do I have to pay shipping costs?
Products labelled "free shipping" are free of shipping costs. Please find more detailed information about shipping costs under the category "Payment and Dispatch".

Delivery Time
The delivery time is always included in the article description. The period begins immediately after receipt of payment. After receipt of payment you will receive a confimation e-mail.

Shipping Costs
For detailed information about shipping costs please see the category "Payment and Dispatch".

Delivery Address
If you do not specify a separate delivery address, your order will always be sent to the invoice address.

Important for PayPal customers:
With PayPal payments we are obliged to deliver to the registered PayPal address. Please make sure that your address is up to date.

Note: If your order contains products with different shipping costs the higher cost will be applied. If your order contains products that are free of shipping costs your entire order will be free of shipping costs.

Do I have to pay the shipping costs several times?
No, the shipping costs will only be charged once per order. If articles with different shipping costs are ordered within a single order the higher costs will be applied.

Do you offer shipping overseas?
We ship all products world wide. Detailed information about shipping costs can be found under “Payment and shipping”.

Is it possible to specify a seperate delivery address?
Yes, you can specify a separate delivery address. If you do not specify a separate delivery address, your order will always be send to your invoice address. Note for PayPal-customers: With PayPal payments we are obliged to deliver to the registered PayPal address. Please make sure that your address is up to date.

Is it possible to ship to a packing station?
Unfortunately, we do not ship to packing stations.

How long does it usually take until delivery?
Information about the estimated delivery time for deliveries within UK can be found in the article description. Delivery times for other countries can be found under "Payment and Dispatch". The indicate time period begins immediately after receipt of payment. After receipt of payment you will receive a confirmation e-mail.

I've got further questions related to dispatch.
For further information on the matter of dispatch, please feel free to become acquainted with the category payment and shipping or turn to our friendly and competent customer servicewhich is always on your disposal.

Order related Questions

Where I can check the status of my order?
You can check the status of your order by following link that your have received in your confirmation e-mail. You can also check the status of your order by logging in to our web shop and opening My Account "Delivery Details".

Where is my order?
First of all, check the status of your order by following the link in your confirmation e-mail or on our website under My Account "Delivery Status". Usually, this will tell you where your order is and why it is delayed. If questions remain, feel free to approach our friendly and competent customer service.

You don’t get your item
At first please check your order status. In most cases you will find an answer why you did not receive your item yet. If there are any further questions our customer service is always at your disposal.

Can I cancel my order?
A cancellation is possible as long as your articel has not entered shipping. Please check your order status for detail. To cancel an order you are required to send an e-mail of cancellation to info@fancyhometrends.com . This e-mail has to contain the your Order ID as well as your first name and surname.For the cancellation of only one individual product, you need to specify the article with the article number and the amount. In case of further questions, you can approach the customer support.

How can I order of the same batch number that i have already got?
To order the same wallpaper again, please send us an e-mail to info@fancyhometrends.com simutaneously to your order. This e-mail has to contain the batch number of your wallpaper, the Order ID and your first name as well as surename.
The batch number serves as the identification therewith you get your wallpaper of the same production batch. Because of this, possible production-related colour deviations can be excluded.

Why did I not receive a confirmation e-mail?
If you have not received an order confirmation e-mail please contact our customer service by mail: info@fancyhometrends.com . If you send us an e-mail pleaser include your first name, surname and Order ID.

The ordered article does not match my expectations. Can I return it?
As a private person you can appeal to the right of withdrawal. For more information regarding the right of withdrawal please visit the category „Revocation”.

the delivered article differs from the description or the product image.
In this case please send an e-mail to info@fancyhometrends.com containing a photo of the article. Please include your first name, surname and the Order ID as well as your letter of complaint.

How do I know if my item has been sent?
You will receive a shipping confirmation to your deposited e-mail address after your item has been shipped. You will also find a link in your order confirmation which can be used to check the status of your order.

How can I check the status of my order?
The order status can be retrieved with the link in your order confirmation which has been sent to your deposited e-mail after your item has been shipped. The order status can be also retrieved in your account under the category “Delivery details”.

Invoice
You will get your invoice via e-mail in PDF-format.

I've got further questions related to my order
For further questions related to your order, you can read the category payment and shipping or turn to our friendly customer service

Questions regarding the Shipment of Samples

Is it possible to order wallpaper samples?
If you are unsure about your choice of wallpapers you can order wallpaper samples. These samples come in DIN A4 (ISO 216). Please see "What are the costs of wallpaper samples" for exceptions. For additional information please visit "Dispatch of Samples".

How long does it usually take until I receive the ordered wallpaper samples?
The delivery time of the wallpaper samples is about 10-14 business days. Regular wallpaper rolls have a shorter delivery time. Both periods start immediately after receipt of payment. 

What are the costs of wallpaper samples?
For each sample, we will charge just a flat shipping rate of € 1.50 / Sample.

How many wallpaper-samples can I receive?
Yes, you can order up to 5 different wallpaper-samples.

How do I know if a wallpaper is available as a sample?
You can easily figure out whether a wallpaper is available as a sample or not. If a sample is available you will find a button right below the "Add to Shopping Card" button that says "Order Sample". If this option is not available you cannot order a sample.

I've got more questions related to the ordering of samples?
For additional information regarding the ordering of samples please contact our friendly and competent customer service or visit "Dispatch of Samples".

Questions Regarding Return Consignment

Can I return my article free of charges?
In case of withdrawal we do not charge return costs. You only pay the cost of the return service of your choice. Detailed information can be found under the category „Revocation“, you can also turn to our friendly customer service.

How much is the return?
You bear the direct costs of the return. You will find further information under the category „Revocation“.

Questions regarding Complaints

How to complain about a product
If one of our products does not match your expectations or is damaged feel free to contact us via telephone or e-mail. If you decide to wirte us an e-mail please include your first name, surname and the order ID to the e-mail address: info@fancyhomentrends.com . Please explain the reason why you want to complain the article and send us a picture for verification. If there are any further questions our customer service is always at your disposal.

How do I cancel an order?
A cancellation is possible as long as your article has not entered shipping. Please check your order status for information about the shipping status. To cancel an order please send an e-mail to info@fancyhometrends.com . Please make sure to include your first name, surname and the Order ID and your request for cancellation.

Item differs from the description
In this case please send us a photo to the following e-mail address: info@fancyhometrends.com . We also need your Order ID. For a better processing of complaints please send us a picture which shows the difference.

How can I complain a product?
To complain a product, please send us an e-mail to info@fancyhometrends.com with your order ID. Please describe the reason for the complaint and send us an appropriate picture for detection. If you have further questions, please contact our customer support.
Note for wallpaper complaints: Please insert the batch number of the claimed wallpaper, so that we can send you the fitting replacement.

When can I complain a product?
You can complain a product with material damages.

What should I do if my product is different from its description?
Send us an e-mail to info@fancyhometrends.com with your order ID and the article number of the product which you have received. Send us also a picture with obvious product deviation for better examination of the complaint. If there are any further questions, you can contact our customer support.

I got more questions on the topic of complaints
For additional information on this topic please make yourself acquainted with our „Revocation“ cancellation policy or contact our friendly and competent customer service.

Wallpaper Guide

Decorating with Wallpapers

Colour Styles

Einfarbige Farbgestaltung mit TapetenPlain style
Simple but interesting appears a colour design in which only one colour in different shades is used. Bright and dark contrasts break up the monotone colour effect and set varied accentuations.
Bunte Farbgestaltung mit TapetenColourful style
Impulsive, open, and high-contrast living ideas can be realised with colourful colour schemes. The harmonically co-ordinated colour variations appear exciting and vivid. There is no limit to your creativity and imagination.
Kontrastreiche Farbgestaltung mit TapetenHigh-contrast style
Atmospheric room concepts can be realised by using two contrasty colours. Wallpaper designs with dark basic colours and bright pattern colours normally appear more festive than wallpapers with bright basic colours and dark pattern colours which have a more modern character.

Ambience – Changing Rooms with Wallpapers

How a room appears and which feeling it provokes depends on its design. Wallpapers influence the sensation of the room with their colours and patterns significantly. They cannot only change room proportions but also provoke a special atmosphere.

Mit Streifen Räume höher wirken lassenMaking rooms look higher
A room with a low ceiling is likely to provoke an overwhelming feeling. By using the proper wallpapers it does not only appear higher but also friendlier. For this purpose the most suitable wallpapers are vertically pasted stripe wallpapers which stretch the room visually. This optic effect can be supported by a bright or white ceiling. A room appears higher if its floor and walls are darker than the ceiling.
Mit großen Mustern einen Raum schmaler wirken lassenMaking high rooms look lower
Rooms with a dark ceiling appear lower and more comfortable. Another option to make a room look lower is a combination of two different wallpapers which are horizontally interrupted by a border.
Mit Querstreifen einen Raum breiter wirken lassenMaking rooms look wider
Small patterns in bright colours make walls look bigger whereas big motifs in dark colour shades make walls appear smaller. To make a room look wider a combination of both options is advisable. Thus three walls should be wallpapered with bright small patterns while the fourth wall should be decorated with a dark pattern.
Räume niedriger wirken lassenMaking rooms look narrower
A room appears narrower if it is wallpapered with vertical stripes. Horizontal stripes make the room look wider. But not only stripes can change the proportions of a wall visually. Wallpapers with big motifs in dark colours can make a room look smaller.
Wallpaper Types

Wallpaper materials are as different as wallpaper designs. Each quality is characterised by individual properties.

Flocktapete - 70-228

Flock Wallpapers

Flock wallpapers are characterised by a special surface made of short cut viscose fibres. Thereby the wallpapers receive a soft finish. The high-low pattern structure stands out from the background and creates a special plasticity.


Relieftapete - 412109

Relief Wallpapers

Relief wallpapers consist of a paper layer which gets its three-dimensional structure by a special imprinting process. By this distinct structure, 3D effects are created and intensified by a specific colour selection.


Satintapete - 6830-14

Satin Wallpapers

The satin wallpapers distinguish themselves from other wallpaper types especially by their shiny effects. These effects are created by a special production method. Satin wallpapers are hard-wearing and scrubbable due to their special surface characteristics.


Schaumtapete - 766707

Foam Wallpapers

The upper material of foam wallpapers consists of an easily visible and palpable structure which causes special optical effects. This structure is created by a soft foam material which is incorporated in the wallpapers surface.


Tapetenbordüre - 73162

Wallpaper Borders

Wallpaper borders are printed wallpaper rolls, which can be applied horizontally or vertically on already fixed strips of wallpaper as a decoration element. Usually borders have a length of about 5m / 5.47yd and a width of about 10 - 30 cm / 3.94 – 11.81 ‘’.


Textiltapete

Textile Wallpapers

Wallpapers with processed yarns and fabrics on their surface are called textile wallpapers. By the processing of textiles these wallpapers receive their particular high-quality look. During the manufacturing process, small yarns, felt, bass, synthetic and natural fibres as well as feathers can be applied onto the upper material.


Überstreichbare Tapete - 953442

Paintable Wallpapers

Paintable wallpapers are wallpapers which can be painted over with dispersion, latex or acrylic paint after wallpapering.


Vinyltapete - 854107

Vinyl Wallpapers

Vinyl wallpapers are extraordinarily hard-wearing, scrubbable and divisible due to their backing material. They are particularly suited for the use in utility rooms and for strained walls.


Vliestapete - 8550-39

Non-Woven Wallpapers

Non-woven wallpapers can be directly processed without soaking time. The material is dimensionally stable and can bridge or conceal minor flaws in the wall. As far as the wall has been pre-treated, non-woven wallpapers can be removed dry-strippable.


Papiertapete - 237801

Paper Wallpapers

Paper wallpapers consist of two different layers of paper. Because of their simple material-properties, paper wallpapers are reasonable in price and environmental-friendly. If you want to process paper wallpapers please note that a soaking time of 5-10 min. is required. Thus it is not advisable to paste the wall directly if you use paper wallpapers.


Prägetapete - 226744

Embossed Wallpapers

Embossed wallpapers have a specific structure created by lamination and embossing of different layers with a wallpaper roller. These wallpapers are referred to as ‘duplex’.

Wallpaper Symbols & Wallpaper Signs

Design Match

The design match indicates how many cm/inches the pattern of the next strip of wallpaper has to be moved to ensure the consecutiveness of the pattern on the wall.

Tapetensymbol: AnsatzfreiFree Match:
Wallpapers which are marked by the symbol ‘free match’ can be cut continuously to the required length. Thus it is required to pay attention to the wallpaper patterns during the sticking process.
Tapetensymbol: Gerader AnsatzStraight Match:
The wallpaper symbol ‘straight match’ means that every strip of wallpaper is identic in its pattern height. Thus the wallpapers can be stacked for the cutting process if the patterns are overlapping.
Tapetensymbol: Versetzter AnsatzOffset Match:
To ensure the consecutiveness of the patterns, wallpapers with ‘offset match’ have to be moved by a half of the pattern height. The design match indicates how many cm/inches the pattern has to be moved.

Processing Symbols

These wallpaper symbols provide directions on how to process wallpapers properly. To achieve an optimal wallpapering result it is advisable to follow these directions.

Production Number:
The production number is located on the package insert of any wallpaper roll. This number indicates the wallpaper’s production line. Connected surfaced should always be processed with wallpapers of the same production number to prevent minor colour deviations.

Tapetensymbol: Bahn einkleisternWallpaper Pasting:
On wallpapers with this symbol the paste has to be applied directly onto the back of the wallpaper. Afterwards the paste has to soak for about 5-10 minutes. During the process of soaking the paste enters the wallpaper’s fibres and makes them swell. If the prescribed soaking time is observed blistering and wrinkling can be prevented.
Tapetensymbol: Gestürzt klebenReverse Alternate Length:
By processing wallpapers with this symbol every second strip of wallpaper has to be applied reversed to prevent colour differences. By this procedure possible colour differences between the wallpaper edges are compensated.
Tapetensymbol: Wand einkleisternWall Pasting:
The paste can be applied directly to the wall and the strip of wallpaper can be attached. Due to special material properties this symbol is located only on non-woven wallpapers.

Wallpaper Symbols for Renovation

Before applying the new wallpaper to your walls, the old wallpaper has to be removed. The wallpaper symbols for renovation indicate how a wallpaper can be removed the best way.

Tapetensymbol: Restlos trocken abziehbarDry-Strippable:
Wallpapers with this symbol can be removed dry-strippable from the wall, as long as the walls have been pre-treated properly before.
Tapetensymbol: Nass zu entfernenWet Removing:
Wallpapers with this symbol have to be moistened before being removed. After a short soaking time the wallpaper can be removed from the wall with a scraper.
Tapetensymbol: SpaltbarDivisible:
If a wallpaper is divisible the upper material can be removed from the support material. In this case the paper or the non-woven support material is left on the wall. As long as the support material is absorbent and undamaged it can be used as base for the new wallpapers.
Tapetensymbol: DupliertDuplex:
Duplex wallpapers have a high-quality embossed structure which consists of a stable double embossing. By this special finish the embossing is maintained even under rough conditions.

Properties

Wallpapers are characterised according to their wash and light resistance. The symbols indicated how soilings on the wallpaper can be eliminated and how colourfast the wallpaper is.

Tapetensymbol: Ausreichend lichtbeständigSatisfying Lightfastness:
The wallpaper has an adequate colourfastness against light. Long exposure to direct solar radiation can cause the wallpaper to slowly turn yellow or to slightly change in colour.
Tapetensymbol: Gut lichtbeständigGood Lightfastness:
The wallpaper is well protected against solar radiation.
Tapetensymbol: Hoch waschbeständigHighly Washable:
Highly washable wallpapers can be cleaned carefully from dirt and water-soluble stains with soapy water and a wet cleaning rag.
Tapetensymbol: ScheuerbeständigScrubbable:
If a wallpaper is scrubbable, soilings can be eliminated from the upper material with a mild soap solution and a soft brush. Still it is not advisable to rub the wallpaper heavily because thereby the upper material can be damaged.
Tapetensymbol: WaschbeständigWashable:
Light soilings can be cleaned carefully with a wet cleaning rag or sponge.
Tapetensymbol: WasserbeständigWater Resistant:
Paste residues on the wallpaper can be dabbed carefully with a wet cleaning rag or sponge.

Quality Marks and Certifications

Wallpapers can be tested according to different requirements. The quality marks and certifications are indicators for the quality standards of each wallpaper.

CE-ZeichenCE Label:
The CE label corresponds to the guidelines of EU law and marks safety-tested products. Wallpapers with CE label are accredited according to the EN norm 15102 and fulfil certain requirements of fire protection as well as of the emission of dangerous substances e.g. of heavy metals.
RAL-ZeichenRAL Label
The RAL quality label signalises a proved wallpaper quality and guarantees that no health or ecological hazards are coming from the wallpapers.

FSC Label:
The FSC label is awarded by a charitable organisation named Forest Stewardship Council®. The FSC certification indicates that the paper of the wallpapers is extracted from wood of responsible forestry.

Preparing – Wallpapering Made Easy

Remove Old Wallpapers

Before a room can be decorated with new wallpapers the old wallpapers have to be removed.

Tapeten mit diesem Symbol können nass entfernt werdenRemove Moistened Wallpapers:
Moistened wallpapers can be removed easily. After applying water a soaking time is advised to enable the moisture to reach the wallpaper paste so that the paste can dissolve. The water should be applied areal on the wall with a broad brush, a wide brush or a water syringe. Thick wallpapers can be perforated with a needle roll allowing the moisture to soak in faster. Alternatively a special wallpaper stripper can be used to remove the wallpaper. After a short soaking time the moistened wallpaper can be removed easily from the wall with a scraper.
Tapeten mit diesem Symbol sind trocken abziehbar

Remove Wallpapers Dry-Strippable:
Non-woven wallpapers can be removed dry-strippable from a pre-treated wall. It is recommended to remove the wallpapers by peeling them off with even pull.

Tapeten mit diesem Symbol sind spaltbarRemove Divisible Wallpapers:
Wallpapers with divisible upper material can be removed dry from the wall. If the support material is undamaged and sticks to the wall it can be used as a base for the new wallpaper.

Determination of Roll Requirement

Tapeten aus der Kollektion Esprit Home 11

How many wallpapers rolls are needed can be read from the following chart. A wallpaper roll with the standard size of about 10.05 m x 0.53 m / 11yd x 21 ‘’ (euro-roll) is sufficient for about 5 m² of the wall or ceiling area. The roll requirement depends on the height of the ceiling and the design match. If the design match is wide, it is recommended to budget more wallpaper rolls.

  • Wallpapers with free match can be cut to the desired length without waste directly from the roll.
  • Wallpapers with straight match have an identic pattern height so that the patterns can be overlapped during the cutting process.
  • Wallpapers with offset match have to be displaced for about the half of the pattern height in order to guarantee the consecutiveness of the pattern. Here every second strip of wallpaper is identic.

Wall length
in meter

Wall height
2-2,4m / 2.19-2.62yd

Wall height
2,4-3,3m / 2.62-3.61yd

10 5 rolls 7 rolls
12

6 rolls

8 rolls
14 7 rolls 9 rolls
16 8 rolls 10 rolls
18 9 rolls 11 rolls
20 10 rolls 12 rolls

All information is subject to change


How to Prepare the Wall before Wallpapering

The correct pre-treating of the wall is an important criterion to achieve an optimal wallpapering result. Often an improper substrate preparation is the cause of blistering and bad sticking on the wall. For the different substrata the following checks and preparations can be made:

Concrete surfaces:

  • Test absorbency by wetting the wall with water
  • Remove sintered layer by roughen the wall before
  • Prime the wall with pigmented wallpaper primer coat
  • An insufficient absorbency on the wall can be compensated by a lining wallpaper or a renovation non-woven wallpaper

Plasterboard:

  • By using non-woven wallpapers the plasterboard needs to be primed by a pigmented wallpaper primer so that white filler seams do not become visible through the wallpaper
  • By using wallpapers a priming coat with a water-thinnable wallpapering primer is needed

Gypsum plaster:

  • Test absorbency by wetting the wall with water
  • Remove sintered layer by roughen the wall before
  • Paste the wall with matching wallpaper paste

Wood substrates:

  • To prevent a yellow-brown discoloration of the wallpaper the highly absorbent wood substrate should be pre-treated with an insulating paint

New plaster/Lime-cement plaster:

  • Test absorbency by wetting the wall with water
  • Remove sintered layer by roughen the wall before
  • Prime the wall with a pigmented wallpaper primer

Polystyrene lining wallpaper:

  • For an optimal wallpaper adhesion it is advisable to use diluted polystyrene glue
  • An insufficient absorbency on the wall can be compensated by a lining wallpaper a renovation non-woven wallpaper

Which Wallpaper Type is Suitable for which Room?

In living rooms any wallpaper type can be used. In utility rooms it is advised to use high washable or scrubbable wallpapers. Often this properties are offered by vinyl wallpapers. To protect wallpapers and non-woven wallpapers from spray water it is advisable to refine them with so-called elephant skin. Elephant skin is a liquid and colourless substance which is washable and conditionally scrubbable. A surface coated with elephant skin appears either silk-matt or slightly shiny depending on the wallpaper type. The shiny effect increases by overpainting it several times.


Suitable Tools

Tapezieren mit den richtigen Werkzeugen spart Zeit und Nerven

It does not take a lot to wallpaper a wall. A folding ruler, a cutting tool, a wide brush or a paste roller are enough to achieve a decent result. Everyone who wants to start his or her wallpapering project professionally can save time and a lot of stress with the following utensils.

TapezierwerkzeugBasisausstattungProfiausstattung
Tapeziertisch x  
Kleisterrolle x  
Quast x  
Kleistermaschine   x
Eimer x  
Dreieck-Schneidkante   x
Wasserwaage x  
Schere x  
Nahtroller   x
Zollstock x  
Moosgummirolle   x
Schneidschiene   x
Cuttermesser x  

 

Processing – Wallpapering Made Easy

Paste

To get the perfect adhesion on the wall it is important to have the suitable wallpaper paste. What should be taken notice of and which type of wallpaper paste is the appropriate to use will be explained below.

Paper backing:
Normal or special paste is used for the processing of wallpapers. These wallpaper pastes do not contain dispersive elements and prevents strong staining on the wall. Due to its good processing properties the special wallpaper paste is particularly suitable for paper wallpapers.

Renovation non-woven wallpaper:
For the renovation non-woven wallpaper a paste for new plaster, containing particularly strong adhesive additives is recommended. The new plaster paste offers excellent processing properties because it is easy to apply and highly moisture resistant. Thus this type of wallpaper paste is particularly suitable for new plaster. Alternatively pure dispersion adhesive can be used if the renovation non-woven wallpaper is used as a base for other wallpapers.

Vinyl and relief wallpapers:
When processing this type of wallpapers it is advisable to use a special wallpaper paste mixed with 20-30% of dispersion adhesive. By adding dispersion adhesive the wallpaper backing of divisible wallpapers adheres firmer to the surface. In case of renovation the upper material can be removed from the base without damaging it. In this way the layer on the wall can be used as a base for the new wallpaper.

Non-woven backing:
For the processing of non-woven wallpapers a special non-woven wallpaper paste is required. The non-woven wallpaper paste has the advantage that it can be applied directly on the wall. It does not spill much and does not dry fast, thus the paste is perfectly suitable for the wall-pasting technique.

Wallpaper Pasting vs. Wall pasting

Die BahnklebetechnikWallpaper pasting technique
With the wallpaper pasting technique the strip of wallpaper is pasted and after a soaking time of approx. 5-10 minutes it is processed on the wall. This concerns wallpapers with paper backing. First the wallpaper has to be cut on a pasting table to the desired length – then it has to be pasted from the centre with a wide brush or a paste roll. To transport the pasted strip of wallpaper without interrupting the soaking process it has to be folded 2/3 from above and 1/3 from below to the centre. To save space the folded strip of wallpaper can be rolled up additionally. The soaking time should be respected so that the wallpapering result does not suffer from blistering.
Die WandklebetechnikWall pasting
This wall pasting technique is recommended when using non-woven wallpapers. With this method not the wallpaper but the wall is pasted. The best way of doing so is to use a paste roll to space out the wallpaper paste evenly on the wall. As soon as the paste is applied the wallpaper can be placed on the wall without soaking time. This procedure saves time and prevents undesirable paste stains on the upper material. Wallpapers with free match can be processed without being cut before because the strip of wallpaper can be cut directly from the wallpaper roll to the desired length at the end of the wallpapering process. Thus no pasting table is needed.

Steps to Wallpapering Success

1. Measuring and cutting:
Measure the wall height with a measuring tape or folding ruler and add approx. 5-10 cm / 1.97-3.94 ‘‘. Unfold the wallpaper on the pasting table and cut it with a knife or with scissors to the desired length. While cutting pay attention to the design match of the wallpaper. For a smooth wallpapering process it is advisable to prepare enough strips of wallpaper.

2. Close doors and windows:
Before applying the wallpaper to the wall make sure that there is an optimal room climate of approx. 15-20°C. Keep windows and doors closed so that no draught is created and the wallpapers do not dry unevenly.

3. The first strip of wallpaper is decisive:
For a straight and flat result the first strip of wallpaper has to be in the right position because the following strips border the first. To adjust the first strip it is advisable to use a spirit level or a plummet to draw a straight line with a pencil on the wall. Begin the wallpapering process at a window and make sure that there is enough light in the room.

4. Adhere strips of wallpaper end-to-end:
Process the wallpapers end-to-end. This means that the edges of the strips of wallpaper border on each other. The seam can be additionally pressed on with a seam roll so that a clean transition is guaranteed. Make sure that the seams of embossed wallpapers are processed with a piece of cloth and not with a roll. Otherwise the embossed structure could be damaged.

5. Reworking:
If there are paste stains or residues left on the upper material of the wallpaper, they have to be removed as fast as possible. Otherwise undesirable shiny effects or discolorations may occur. It is advisable to use a wet cleaning rag or sponge to remove the residues by dabbing.

Post-Processing – Wallpapering made Easy

Damages and small flaws which occur during the process of wallpapering cannot always be avoided. Nonetheless they can be corrected and remedied with some useful tips and tricks.

Blistering
A frequent cause for blistering of the wallpaper is a too short or too long soaking time. Therefore it is important to pay attention to the correct soaking time and to let all strips of wallpaper soak equally long. Another cause for blistering is that an insufficient amount of wallpaper paste is used and the wallpaper comes loose from the wall. In this case it is possible to inject wallpaper paste subsequently with a paste syringe. Afterwards the wallpaper can be pressed on with a soft wallpapering brush or a sponge rubber roll.

Wrinkling
If the soaking time was not observed correctly wrinkles can appear during the wallpapering process because the wallpapers contract or expand while drying. If wrinkles appear during the wallpapering they can be straightened carefully with a wallpaper brush or a sponge rubber roll.

Staining
If paste drops accidently on the upper material during the wallpapering it can be removed carefully with a cleaning rag or sponge. If brown stains stand out under the wallpaper this can be an indication of metal parts inside the wall like nails or metal beams. To prevent this, remove old nails or screws completely from the wall before wallpapering.

Open seams
To prevent open seams it is important to observe the recommended soaking time of the wallpaper. Furthermore make sure that the wallpaper has to be processed end-to-end so that there is no gap between two strips of wallpaper. If the seams come loose from the wall or open while drying, paste can be applied carefully on the affected areas with a small brush. Afterwards the wallpaper should be straightened carefully with a wallpaper brush or a sponge rubber roll.

You have a question or a request? Please do not hesitate to contact us. Simply fill out the form and we will respond to your request as soon as possible.

* This is a required field.